Job Description: Administration Assistant
Duties and Responsibilities:
As the “front of house” and often the first point of contact for our customers, our Administration
Assistant duties include:
- Diary management and management of meetings.
- Organising Field Technicians and booking appointments with customers.
- Managing the company schedule.
- Handling queries and complaints via phone, email, and general correspondence.
- Greeting all visitors (Phone / Email / In Person)
- Social media management
- Transferring calls to people as necessary
- Managing office supplies such as stationery, equipment, and furniture
- Performing ad-hoc administration duties
- Maintaining office services as required (such as cleaners, sub-contractors and maintenance
companies). - Receiving and dispatching deliveries.
- Assisting with mail as required.
- Taking and ensuring messages are passed to the appropriate team member on a timely basis.
- Processing Job Cards and Invoices.
- Debt Collection.
- Lead Generation and Lead Recording / Entering.
- Assisting the HR team with recruitment, onboarding, and termination processes.
- CRM maintenance.
- Customer database maintenance.
- Processing and following up on Quotations and Proposals.
- Parts Ordering.
- Taking payments.
There are generic responsibilities that apply to all teams.
1. The Administration Assistant is required to observe the lawful and reasonable directions and
decisions of supervisors.
2. The Administration Assistant is required to demonstrate a personal commitment to ensure
personal safety and the safety of others.
3. The Administration Assistant is required to exercise proper discretion in all matters affecting the well-being of the (Company Name).
Job Qualifications and Requirements:
Some companies might look for applicants who have previous clerical, administrative, or receptionist experience.
We actually prefer a “Clean Slate” applicant. We have a very specific way of doing things here and we prefer to train our team to do this role, the way we have designed it.
It is not mandatory to have a higher education/qualification to undertake an Administration
Assistant role.
However, an Administration Assistant should have the following:
- Organizational skills.
- Attention to detail.
- Exceptional multitasker.
- Excellent communication skills.
- Courteous & Polite.
- Strong customer service skills
- It is also imperative that an Administration Assistant has a polite telephone manner and is
well-presented at all times. - Clear direction and personal drive to achieve goals.
If you meet the above requirements, kindly send your CV to this mail address: apply@boldrecruitment.com.au
Only shortlisted candidates will be contacted.